Delete your account

Request permanent deletion of your DigiJewels account and personal data.

What happens when you delete your account

  • Your profile, KYC details, saved addresses and login credentials are permanently removed.
  • Any remaining gold/silver holdings or scheme balances must be redeemed or withdrawn before deletion — please contact support if you have a balance.
  • Requests are verified and processed within 30 days.

Some records may be retained where the law requires it — for example, transaction and invoice history needed for tax, accounting and regulatory compliance. These are kept only as long as legally required and are not used for any other purpose.

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